Shipping policy

Shipping Policy

Effective Date: [Insert Date]

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • If we experience a high volume of orders or a delay due to stock or courier issues, we’ll notify you by email.

  • Once your order has shipped, you’ll receive a confirmation email with tracking details.

2. Domestic Shipping (Within Canada)

  • We currently ship only within Canada.

  • Shipping Rates:

    • Standard Shipping – $[amount] CAD (3–7 business days)

    • Expedited Shipping – $[amount] CAD (1–3 business days)

  • Free Standard Shipping may apply on orders above $[amount] CAD.

  • Delivery times are estimates and may vary depending on your location and the carrier.

3. Duties, Taxes & Import Fees

  • All prices on our website are displayed in Canadian Dollars (CAD).

  • Applicable sales taxes (GST/HST/PST) are calculated at checkout according to your province or territory.

  • For orders shipped within Canada, there are no customs or import duties.

  • Any additional delivery fees (e.g., remote area surcharges) will be shown at checkout.

4. Fulfillment & Carriers

  • We partner with trusted carriers such as Canada Post, UPS, and FedEx to ensure reliable delivery.

  • Once a tracking number is available, it will be emailed to you automatically.

  • Please note that we are not responsible for delays caused by carriers, weather, or other external factors.

5. Shipping Restrictions

  • We comply with all Canadian shipping regulations.

  • Certain products may not be eligible for shipment due to carrier or provincial restrictions.

  • If your order includes a restricted item, we’ll contact you to arrange an alternative or issue a refund.

6. Lost, Delayed, or Damaged Packages

  • If your package is delayed, lost, or arrives damaged, please contact us within 24 hours of delivery.

  • For damaged goods, provide clear photos of the packaging and the product.

  • We’ll work with the shipping carrier to resolve the issue and provide a replacement or refund where applicable.

7. Local Pickup / Same-Day Delivery (If applicable)

  • Local pickup or same-day delivery may be available in [City/Province].

  • If available, select the “Local Pickup” option at checkout and you’ll receive pickup instructions once your order is ready.

8. Returns & Exchanges

  • Please review our Return & Exchange Policy for detailed information.

  • Shipping fees are non-refundable once the order has been dispatched.